SHIPPING POLICY

Shipping Policy

Thank you for shopping with Seventeenfriends! Please read our shipping policy carefully before placing your order.

Processing Time

All orders are processed within 2–5 business days after payment is confirmed. Orders placed on weekends or public holidays will begin processing on the next business day. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Domestic Shipping (Canada)

Delivery times are estimates and may vary depending on your location within Canada. Remote areas may experience longer delivery times.

International Shipping

International delivery times are estimates and may vary due to customs processing, local postal services, and other factors outside our control.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, and fees levied by the destination country. These charges are the sole responsibility of the customer and are not included in our shipping rates.

We are not responsible for delays caused by customs clearance processes. If you are unsure about the customs regulations in your country, we recommend contacting your local customs office before placing an order.

Please note that for orders to the United Kingdom, VAT and import duties may apply following Brexit regulations.

Tracking Your Order

Once your order has shipped, you will receive an email with your tracking number. Please allow up to 48 hours for tracking information to update after you receive your shipping confirmation.

Lost or Delayed Shipments

If your order has not arrived within the estimated delivery window, please contact us at your earliest convenience. We will do our best to investigate and resolve the issue with the carrier.

Contact Us

If you have any questions about your shipment, please reach out to us through our website's contact page. We're happy to help!